These Booking Conditions set out the terms on which you contract with us for your voyage. By making a Booking, you acknowledge that you have read, understood and agree to be bound by these Booking Conditions. We reserve the right to change these Booking Conditions at any time prior to you making a Booking.
Ray Fish Fast Boats reserves the right to change the vessel in any way whatsoever without any liability to the passengers. Ray Fish Fast Boats shall not be liable for any loss, damage or injury, which may arise in the event of substitution, cancellation or delayed trips. Ray Fish Fast Boats shall not be liable in any way for the cost of any accommodation or for any alternative means of travel, which may arise through substitution, cancellation or delays trip. Additional expense so arising shall be the sole liability and responsibility of the passengers.
Booking changes are based on seat availability and should be made 2 days prior to guests departure for the regular season and 4 days prior to guest departure for high season (June, July, August, December and January).
Pick-Up and Drop-Off services are only available within our designated coverage area. For requests outside this area, please contact our administration to obtain information on additional fees.
Ray Fish Fast Boats is a beach-to-beach point carrier and we do not take responsibility for any delays or connecting flights at any airport.
Each passenger is entitled to a maximum of 2 pieces luggage carried free of charge, not exceeding a total weight of 25 Kg. Ray Fish Fast Boats reserves the rights to check contents of any baggage and to refuse baggage items. The company accepts no responsibility for loss or damage to luggage during transit in between the islands.
Cancellation trips by Ray Fish Fast Boats :
In the event of a trip cancelled by Ray Fish Fast Boats because of a major problem on the vessel, The Company shall refund any funds that had been paid by the passengers directly to the company only, or any funds already paid by an agent to the company on the passenger’s behalf.
The passengers are responsible for collecting any funds paid to agents, which have not yet been paid to Ray Fish Fast Boats.
Cancellation trip by Passengers :
Full seat payment will be charged for any Late Arrive or No Show Guests. Each booked ticket is treated as a single fare and cannot be separated/split into individual journeys/trips.
In the event of a ticket or booking being cancelled by the passengers, the company reserves the right to charge cancellation fees as follows:
Cancellation more than 2 weeks of travel : full refund ticket.
Cancellation between 48 hours – 2 weeks: 50% Refund ticket.
Cancellation less than 48 hours: NO REFUND
Ray Fish Fast Boats will not give any refund to the passengers, In the event of a trip cancelled by The Company for Sailing Ban on Bad Weather Condition warn by the Indonesian Government or Harbor Master in charges.
